Challenges in Workplace Communication

Challenges in Workplace Communication Anjeshni    1.0 EXECUTIVE SUMMARY The main purpose of this report writing is to find out about communication and communication challenges that are faced by different people in their workplace. Our major focuses was on business house based in South Auckland. This was made possible by conducting interviews on three different people working for different companies and doing various research. After completion of this research it was easier to know how communication challenges are faced by people in their workplace and how problem can be solved. To start off on our research a request letter for interview was send to three different people working for three different business. This was done to find out communication challenges and strategic that are faced by people in their workplace. Time and date was set for an interview with them and interview was conducted with a set of questionnaire in relation to communication challenges at their respective workplace. The three different peopl e that interview was conducted were Mrs Bikashni Prakash, Mr Romit Prakash and Ms Nicky. After the completion of interview thanks giving email were send to each one of them for giving their precious time and related information regarding communication challenges in their workplace. According to interview the most common communication barrier that was found in workplace were language barriers. As my interview environment was a supermarket and many customers that come in supermarket were of different races and not all of them know English. Some of the customers are from India and they speak Punjabi language so it becomes hard sometimes to communicate with them. The final step was to prepare report based on communication challenges and barriers that are faced at different workplaces with different people. Since communication is a vital part of any business it must be understand well by people a single breakdown in communication can lead to a big problem for a business. It is important for every individual in a business to know how to faced challenges. Table of Contents (Jump to) 2.0 INTRODUCTION 2.1 COMUNICATION 2.1.1 Types of Communication 2.1.2 Advantages of Communication 2.1.3 Disadvantage of Communication 2.1.4 Communication Barriers 2.2 TERMS OF REFERENCE 2.3 OBJECTIVES 2.4 METHODOLOGY 3.0 FINDINGS 3.1 Candidate 1 – Background 3.1.1 Communication Problems and Effect on Workplace 3.1.2 Outcomes towards Communication Problems 3.2 Candidate 2 – Background 3.2.1 Communication Problems and Effect on Workplaces 3.2.2 Outcomes towards Communication Problem 3.3 Candidate 3 – Background 3.3.1 Communication Problems and Effect on Workplaces 3.3.2 Outcomes towards Communication Problem 4.0 CONCLUSION 5.0 RECOMMENDATIONS 6.0 APPENDICES 2.0 INTRODUCTION 2.1 COMUNICATION Communication is transferring information from one place to another. Communication is a simple definition but how we communicates becomes a lot more complex. Proper communication lead s to understanding of a situation. If there is a communication breakdown misunderstanding occurs which leads to problem in a business. The theory of a communication states that communication involves both sender and receiver passing information through communication channel. Communication channel is a way in which we communicate. It is important for a business to choose a proper communication channel since it has different strength and different weakness. Communication are always complex and it is a two way process. Communication in a business can be of two type internal and external. Internal communication occurs within a company among employees, between employers, supervisors and workers. External communication happens outside the company it mostly occurs between customer or clients, suppliers, government department e.g. bank, IRD and with other companies and stakeholders. Therefore it is a must to have better understanding of a communication and its process.